We are here to help you resolve your issues and restore your high-speed 5G internet connection. Keep reading to learn more about 5G networks and troubleshooting techniques. If your phone is capable of it, 5G cellular service is widely offered by providers and will provide you with incredibly fast speeds. 5G is the next generation network following 4G and is currently being rolled out by mobile networks around the world.
Although 5G is becoming more widely available, it is still mostly limited to major urban areas. The adoption rate is therefore progressing at a slow pace. Some users have recently reported slower than expected 5G speeds, and have expressed frustration with their 5G network not functioning as it should. The good news is that there are simple solutions to this problem.
In this post, we will present some effective troubleshooting methods, based on our analysis of various user complaints and technical information.
What could be causing my 5G network to malfunction on my phone?
Users have been increasingly asking the questions, “Why can’t my phone connect to 5G?” and “What’s preventing my computer from detecting 5G WiFi?”
There are various reasons why 5G networks may not be appearing on your phone or other devices. One common explanation is that it is not compatible with your router or other equipment.
Even though some routers might be capable of supporting 5G, sometimes it’s necessary to manually configure 5G WiFi on your device. However, a malfunctioning or outdated network device driver may also be preventing 5G from functioning properly.
However, it is not always the case that mistakes made or things that could have been avoided result in 5G not working issues. Here are some other possible causes for this problem:
- A temporary malfunction could be occurring.
- You may be out of range and your phone is unable to detect the 5G network.
- The nearest 5G tower may not be functioning properly.
- The 5G network may not be compatible with your phone.
How To Fix 5G Not Working On Your Phone?
Initially, you can try some basic troubleshooting steps such as:
To start, you should verify if your phone is compatible with 5G network. You may have an older model phone that is not capable of 5G. Just because 5G is being implemented in some areas, it doesn’t mean that your phone will automatically be able to connect to it. Some 4G and 5G-capable phones may work together, but you should not assume that your phone can connect to 5G network just because it is “new”.
To check the phone’s specifications, you can refer to the device’s box or look it up online on sites such as Google or GSMArena. The supported frequency bands and the “network mode” section will clearly mention if the phone is 5G capable.
Activate airplane mode
Enable the airplane mode on your device, wait for a short time, and then disable it again. This will cause your device to temporarily disconnect from the cell tower and then attempt to reconnect.
Check your area’s availability for 5G coverage
Verify the availability of 5G coverage in your location, as even though 5G is being rolled out globally, there are still some areas with limited coverage, and connectivity is not guaranteed. A 5G-capable phone will always search for a signal and establish a connection, and it will switch back to LTE or 4G if 5G is not available.
It’s important to be aware that your phone may not be able to access certain 5G networks such as low-band and mid-band networks. You can check your carrier’s website to see their coverage map and find out where 5G is available.
Verify with your service provider
Confirm with your service provider that your plan includes 5G coverage. Even if you’re in an area that has 5G support and the network does not appear on your device, it is possible that you have not subscribed to a 5G plan and that is the reason for the lack of 5G connectivity on your phone. Most companies now include 5G in their plans, but you should check with your carrier to be sure.
5G can be turned on or off
It is possible to toggle 5G on or off depending on the situation. If the 5G is already enabled and you’re unable to connect to the network, disabling it will allow your phone to connect to a previous network type such as LTE.
If the issue is with the 5G tower, there may not be any action you can take to resolve it. Unfortunately, this may be the only solution in such cases. If you often experience difficulty connecting to a specific tower in the vicinity, but 5G works well in other areas, it’s likely that the tower is the problem. If you have tried all the above steps and are still unable to access the network, try reversing the steps to enable it again.
On an iPhone, you can turn on or off 5G by going to the Voice & Data section in the settings. On an Android device, you can find the option for Preferred network type or Network mode. Switch the network type to a setting that ensures the best connection, such as 5G On or 5G/LTE/3G/2G (auto connect), if it is already set to something that covers 5G, such as Global or Auto.
Make sure that your phone has the latest operating system installed. The latest OS version includes all the latest bug fixes and enhancements, and by using an older version of iOS or Android, you will be missing out on them.
Rebooting your phone can be time-consuming, as it takes a while for your phone to restart and for all the apps to reload, but it’s a simple step that you should not overlook when attempting to resolve this 5G connectivity problem.
Factory reset your phone.
Performing a factory reset on your phone will delete all your personalization and restore all the original apps and software to their default settings. This drastic solution should only be considered as a last resort, after trying all the other options and making sure that your phone is indeed capable of connecting to 5G network and still facing issues.
Contact your phone’s manufacturer
Reach out to the manufacturer of your phone. If all the above steps have been taken, and your phone still cannot connect to a 5G network, it’s most likely due to a hardware malfunction. At this point, you will have to decide whether to get the phone repaired or to replace it with a functional one.
